Pricing, selling, onboarding and running automations for clients, from freelancers to agencies.
Reselling AI voice agents is a good agency business if you sell narrow jobs and meter the minutes. Here’s the real per-minute cost stack from published vendor prices, how I’d price it, and the telephony, handoff and recording-consent details that decide whether clients renew.
Passwords in Slack DMs and client credentials in shared spreadsheets are how agencies become the third party in a breach. How to get client API access without passwords: OAuth under your own app, restricted keys, service accounts, custody, and a clean offboarding.
Managing client automations past five clients is an ops job. Here’s the playbook: failure alert tiers, a 10-minute morning sweep, token and API-change tracking, change control, monthly client reports, per-client cost tracking, and onboarding and offboarding checklists.
Who owns client automations when the engagement ends? Here’s how to split the account, credentials, bill, workflow IP and run history, what Zapier, Make and n8n actually let you transfer, and the SOW clauses that prevent the ugly handoff.
Automation retainer pricing, simply: stop selling one-off builds. Charge a value-based setup fee, a retainer that pays you to keep things working, and pass platform and AI costs through. Real market rates, what to include, and how to sell it.